Salesforce and FSL Support Analyst

Aristocrat — Greystanes, NSW, AU

Welcome to Aristocrat, where innovation meets world-class gaming experiences. As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Your expertise will ensure that our systems run flawlessly, contributing directly to our mission of delivering unparalleled gaming experiences. At Aristocrat, we value creativity, collaboration, and a relentless pursuit of excellence, making this an exceptionally exciting opportunity for ambitious professionals ready to make an impact!

What You'll Do

• Deliver Salesforce Field Service assistance throughout Australia, New Zealand, and Asia, ensuring smooth operations.

• Offer technical gaming knowledge, and support to the Service Administration team.

• Detect, document, and explore opportunities and problems within Salesforce Field Service.

• Generate and provide Salesforce reports to various business areas.

• Maintain and deliver comprehensive Salesforce training to users, ensuring they use the platform effectively.

What We're Looking For

• Proven Salesforce knowledge and experience, with a focus on Field Service.

• Sound knowledge and proficiency in Microsoft Office products.

• Familiarity with Electronic Gaming Machines is a plus.

• Outstanding problem-solving skills and the ability to identify and implement improvements.

• Strong communication abilities, capable of providing training and assistance to diverse teams.

• Ambitious, diligent, and capable of working both independently and collaboratively.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.