Customer Research Manager

bet365 — Denver, Colorado, United States

In this role you will support and help shape our North American customer research agenda. You will champion the voice of the customer, lead complex research programs, and translate customer behavior, market trends, and business questions into clear, actionable insight.

Reporting to the Associate Vice President, you will be responsible for managing key tracking studies, leading ad-hoc research projects and partnering with stakeholders across the business to ensure customer insight informs commercial, product, marketing and customer experience decisions.

Your strong technical research expertise, excellent communication skills and the ability to turn data into compelling narratives that influence decision-making will also an important part in developing research best practices and the continued growth of the North American research function.

The salary range for this position is $110,000 - $140,000 annually.