Customer Service Agent

Flutter Entertainment — Yerevan Office

As a Customer Service  Specialist, we need you to:

• Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media
• Provide customers with the data regarding new and existing services/campaigns
• Register Customer problems and requests correctly and accurately
• Verify any kind of information related to subscribers
•  Follow high-security level of customer data confidentiality
•  Follow company standards in customer service
• Proper knowledge of Company products/ services/promotions/standards.

We need you to have:

•  Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.
• Excellent Communication Skills
• Multitasking skills
•  Stress tolerance
• Adaptive to changes
•  Quick learner.