VIP Account Manager

Gamdom

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Please note that this role requires working night shifts, with working hours from 12:00 AM to 8:00 AM CET.

Key Responsibilities

Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.
Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.
Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.
Analyze player behavior and performance data to identify trends and refine engagement strategies.
Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

What We're Looking For

Experience in a customer-focused role, ideally within iGaming or online gaming.
Strong interpersonal skills and a genuine commitment to high-quality customer service.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Familiarity with Intercom, Discord, or CRM systems is an advantage.
An analytical mindset, with the ability to translate data into actionable strategies.
Fluent in English; additional languages are a plus.

What We Offer

A clear path for professional growth as the VIP program expands.
A competitive salary with performance-based incentives.
25 days of paid time off.
Equipment allowance.
The opportunity to work within a focused, experienced team in a fast-moving industry