AI Project, Governance & Operations Manager

Playtech — Gibraltar, Gibraltar

Your Influential Mission: You Will…

Be responsible for delivery and operations by:

• Coordinating AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
• Coordinating meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
• Maintaining assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
• Supporting vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
• Managing AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
• Maintaining the AI workstream action log and following up on outstanding items between meetings.
• Supporting business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools.
• Partnering with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
• Maintaining accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.

Be accountable for POC & sandbox delivery by:

• Supporting proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
• Coordinating adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis.
• Managing the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.

Support budget tracking and procurement processes by:

• Working with Procurement to onboard new suppliers, coordinating documentation, and supporting setup.
• Raising purchase orders, tracking approvals, and following up with Finance and Procurement teams.
• Reconciling invoices against licences and maintaining accurate spend records.
• Supporting budget tracking and reporting against the annual budget.

Lead communications and community engagement by:

• Acting as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests
• Writing and distributing AI communications, including updates, news, training announcements, and programme insights
• Managing AI Teams channels, including setup, administration, recordings, and moderation
• Coordinating Show & Tell sessions and training events, including scheduling, logistics, and follow-ups
• Coordinating content for the company-wide AI newsletter
• Maintaining Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date