Live Studio Team Manager - (Night shift) - Bensalem, PA

Playtech — Bensalem, United States

As a Team Manager, you will be responsible for overseeing and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment.

• Manage, control, and motivate assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides
• Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables
• Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits, etc., according to customer preferences and the company’s policies, and keep track of their adequacy
• Follow up and summarize the daily work performance of subordinated employees following management targets
• Organize team and face-to-face monthly meetings with Game presenters and/or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about the company, and future work plan
• Motivate and inspire assigned Dealers and Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort
• Take part in the new employees’ training process and evaluate the need for new training for existing employees
• Train Game presenters effectively use communication skills to improve the customer service level in the company
• Summarize information and prepare daily reports and any other reports required by the company’s management
• Act in a professional manner to maintain an orderly, positive work atmosphere
• Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees
• Represent the company’s management and their interests, considering confidentiality and diplomacy
• Immediately report to the management of any significant or special incident that requires attention
• Ensure game policies and procedures are observed and effectively implement changes to rules and procedures
• Evaluate Dealers and Shufflers' performance and issue employee discipline as required
• Perform additional duties as instructed