Facility Supervisor

Pragmatic Play — Ras Al-Khaimah, United Arab Emirates

Role Description: 

We are seeking a highly organized and proactive Facility Supervisor to join our team. In this role, you will oversee the smooth operation and maintenance of company facilities, ensuring an optimal work environment for employees and teams. Your expertise in facility management, problem-solving abilities, and strong leadership skills will contribute to efficient, functional, and cost-effective operations.

• Facility Operations & Maintenance: Ensure the continuous and optimal operation of studios, servers, and infrastructure systems (HVAC, plumbing, etc.) while supervising repairs, renovations, and preventive maintenance.
• Team and Vendor Management: Coordinate maintenance teams, reception, cleaning staff, and external vendors to ensure high-quality services, timely interventions, and smooth operations.
• Documentation & Compliance: Maintain accurate records, centralize executed contracts, verify supplier invoices, and ensure adherence to company policies and procedures.
• Relocation & Housing Management: Oversee employee relocation processes, identify and evaluate rental properties, negotiate contracts, and ensure monthly inspections, maintenance, and payment management.
• Resource & Cost Management: Procure, maintain, and replace office equipment, furniture, and materials while monitoring expenses and developing cost optimization proposals.
• Policy Development & Communication: Support the creation and implementation of Facilities Management policies and procedures to improve operational efficiency and compliance.
• Operational Support: Collaborate closely with Operations, HR, and leadership teams, providing training to new employees and resolving facility-related issues to maintain a functional work environment.

• Expertise: 2+ years of proven experience in a similar role within facilities or property management.
• Education: Minimum high school diploma; higher education (e.g., bachelor’s degree) is a plus
• Language Skills: Advanced proficiency in English (written and spoken).
• Technical Skills: Strong understanding of real estate and property management principles; Proficient in MS Office (advanced Excel, Word) and Google Docs; Experience with building infrastructure systems and technical maintenance.
• Soft Skills: Excellent communication, negotiation, and problem-solving skills; Strong organizational, analytical, and decision-making abilities; Ability to manage and lead teams effectively while prioritizing tasks in a dynamic environment; Customer-oriented mindset with exceptional attention to detail.

• Background in basic finance principles: invoicing and expense tracking.