Gaming Equipment Administration Team Leader

Pragmatic Play — Ras Al-Khaimah, United Arab Emirates

• Inventory Management and Control: Maintain records and oversee the quality and quantity of all gaming equipment, such as roulette wheels, dice, cards, and auxiliary equipment. Ensure studios are equipped with necessary and functional gaming tools.
• Equipment Analysis and Testing: Regularly inspect roulette balls, playing cards, and other gaming equipment to ensure compliance with company standards. Monitor and address deviations or defects.
• Procurement and Order Management: Place orders for new equipment or spare parts (e.g., felts, rims, dice) as needed for operations. Coordinate with suppliers to ensure timely delivery.
• Administrative Oversight: Perform related administrative tasks, such as documenting inventory changes, tracking testing equipment, and managing photo session tools. Create and maintain accurate reports and logs.
• Staff Supervision and Development: Delegate tasks, organize workflows, and evaluate team performance. Motivate and coach new employees, providing training as needed to ensure high team efficiency.
• Process Standardization: Develop and implement workflows, procedures, and key performance indicators (KPIs) to enhance team productivity. Contribute to process standardization in line with ISO requirements.
• Problem Resolution: Take a proactive approach in identifying and resolving issues or anticipating potential challenges in gaming equipment management.
• Collaboration: Work closely with departments such as Training, Risk/Surveillance, and HR to ensure alignment with company objectives.
• Reporting and Communication: Prepare detailed daily, quarterly, and yearly reports on KPIs, budget reviews, and team activities for senior management.
• Compliance and Safety: Ensure compliance with company policies, industry standards, and legislative requirements. Maintain the confidentiality of company information and prioritize workplace health and safety.

• Educational Background: University degree in a relevant field.
• Work Experience: Minimum 2 years in a similar role, preferably in gaming or equipment management.
• Technical Proficiency: Strong PC skills and familiarity with inventory management tools.
• Organizational Skills: Exceptional ability to manage workflows, inventory, and team tasks effectively.
• Communication Skills: Excellent verbal and written communication skills in English.
• Flexibility: Availability to work in shifts (8 hours/day, 5 days a week, across 3 shifts).
• Attention to Detail: High level of accuracy and precision in all tasks.

• Process Improvement Expertise: Experience with ISO process standardization.
• Technical Knowledge: Familiarity with gaming equipment testing and calibration.
• Additional Skills: Fluency in additional languages for improved collaboration across regions.

• Competitive salary.
• Private health insurance from day one.
• International work environment.
• Opportunities for advancement to higher positions