IT Specialist

Pragmatic Play — Bogota, Colombia

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond. 
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. 
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level. 

• Monitoring & Support: Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
• Application Testing & Team Collaboration: Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company.
• Encoder & Media Server Management: Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
• Troubleshooting & Problem Resolution: Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
• Workstation & Incident Management: Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
• Inventory & Supplier Coordination: Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption.
• Infrastructure & Security: Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security.

• Experience: At least 3 years of experience supporting hardware and software for user devices in a technical environment.
• Technical Knowledge: Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management.
• Hardware & Software Expertise: Extensive experience with hardware/software installations, configurations, and issue resolution.
• Wi-Fi & Networking: Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices.
• Collaborative Mindset: Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments.
• Problem-Solving: Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
• Shift Flexibility: Willingness to work across various shifts in a 24/7 work environment.
• Fluent English and Spanish skills, both verbal and written.

• Certifications: Relevant certifications in IT support, networking, or operating systems will be considered as a plus.
• Streaming Equipment Experience: Familiarity with streaming and broadcasting equipment is an advantage.

What we offer in exchange: