CRM Platform Analyst - Middle
SoftSwiss
Overview:
SOFTSWISS is hiring a CRM Platform Analyst - Middle to join our Business Development Team. You’ll take ownership of our CRM ecosystem, driving its adoption, optimization, and impact across multiple departments while helping scale how we use data to support business growth.
About Product:
The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.
You'll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.
Purpose of the role:
You’ll optimize CRM usage across the business development function to improve efficiency and decision-making
You’ll develop reporting and data insights to support performance improvements and strategic initiatives
Key responsibilities:
Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency
Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities
Build and improve workflows and automation within the CRM to streamline operations
Develop internal reporting capabilities, reducing reliance on external tools
Identify and implement process improvements to enhance CRM performance and usability
Support and guide 30–40+ users, acting as the main point of contact for CRM-related topics
Required Experience:
English proficiency at B2 level or higher
Russian language skills at B2 level or higher
Experience with HubSpot (setup, automation, user support)
Experience with Pipedrive
Several years of experience in a hands-on CRM role (e.g. CRM Manager, CRM Specialist, CRM Analyst)
Strong data analysis skills with the ability to translate insights into actions
Experience with CRM systems, reporting tools, and workflow/automation setup
Proven ability to improve processes and optimize system usage
Nice to have:
Experience in the iGaming industry
Experience building CRM processes or functions from scratch
Based in Warsaw
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.