Service Reliability Manager

Sportsbet — Melbourne, VIC

• Be part of one of the most innovative companies in Australia with industry leading technology
• A place to truly be yourself and thrive in your career from the beginning
• Recognised and endorsed as an employer for all women by Work180 – ranking within the top 101 workplaces for 2026

About Us

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).
 
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

About The Role:

We’re looking for a Service Reliability Manager to join our Technology team at Sportsbet. In this leadership role, you’ll lead our Service Operations and Performance Testing functions, ensuring the reliability, stability, and performance of our platforms. You’ll play a critical role in maintaining seamless customer experiences, leading major incident management, driving operational excellence, and identifying opportunities to improve performance through monitoring, automation, and innovation. This is a full-time Melbourne-based position with on-call responsibilities as part of the Duty Manager rotation.

Responsibilities Include:

• Lead Service Operations and Performance Testing teams to deliver reliable, high-performing systems and services.
• Coordinate major incident management activities, service communications, and service management practices across the business.
• Oversee end-to-end and application-level performance and reliability testing to ensure platform stability.
• Proactively monitor production environments, identify performance trends, and drive continuous improvement initiatives.
• Manage operational tooling, licensing, and associated costs while enhancing efficiency through automation and modern technologies.

About You

While we are big on development and offer on the job training, we want to set you up for success.

You’re a confident and people-focused leader who thrives in fast-paced, high-availability environments. Calm under pressure, you enjoy bringing teams together during critical incidents and driving swift, effective outcomes. You’re a natural relationship builder with strong communication skills and the ability to influence senior stakeholders. Passionate about operational excellence, you’re always looking for ways to improve processes, leverage automation, and create more resilient systems. You bring a forward-thinking mindset and enjoy leading teams through change while fostering a culture of accountability, collaboration, and continuous improvement.

What You Will Bring

• Proven experience leading Service Operations or similar technology-focused teams within a 24/7 environment.
• Strong leadership skills with the ability to set a vision, develop teams, and drive operational outcomes.
• Experience managing major incidents, service management processes, and operational support functions.
• Exposure to performance engineering, site reliability, monitoring, automation, and modern operational practices.
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships across technical and business teams.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here’s some of our other perks:

• 25 days annual leave (that’s right, an additional week’s leave!)
• Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
• Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
• Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development)
• Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!
• Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
• End of trip facilities with onsite table tennis and pool tables
• Discounted health insurance and free flu jabs yearly.

We review applications within the first two weeks, so apply now! Check out our Instagram and TikTok (@lifeatsportsbet), LinkedIn, and careers website for more information about our inclusive culture. 

Our Focus on Diversity, Equity & Inclusion

We don’t just support diversity – we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.  

What’s the Green Tick Feeling?  

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.   
   
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.   

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.

Ready to bring excitement to life? Apply now