iGaming Floor Supervisor Mid-Shift (3:00PM-11:00PM)

As a Live Studio Supervisor, you will oversee live-streaming casino operations, ensuring that Live Dealers and Shufflers adhere to strict multi-state gaming regulations and company policies. You will maintain game integrity, handle technical or guest escalations, and support the Site Manager in fostering a professional, high-energy, and compliant work environment.

Key Responsibilities

Compliance & Supervision

• Regulatory Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.
• Operational Audits: Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.
• Error Correction: Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.

Game Mastery & Studio Support

• Game & Shuffling Expertise: Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.
• Technical Management: Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.
• Performance Testing: Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.

Guest Relations & Professionalism

• Escalation Handling: Professionally resolve and escalate guest complaints regarding game-related questions in accordance with chat policy.
• Conflict Resolution: Assume leadership in communication and conflict resolution, addressing inquiries from licensees and players professionally.
• Leadership Support: Assist the Site Manager with daily operational tasks and complete additional duties as directed by management.
• Professional Development: Maintain an exemplary level of professionalism to foster a positive workplace; attend required educational events and briefings to improve skills