Infrastructure Core Services Process Manager

Your influential mission. You will...  

• Develop and maintain the Infrastructure Core services catalog, service documentation standards, and operational governance documentation. 
• Analyze, design, and improve operational processes across Infrastructure Core teams.  
• Identify process gaps, risks, and improvement opportunities, driving actions through to completion.  
• Design and establish new operational processes where no formal process currently exists. 
• Promote consistency, transparency, governance standards, and best practices across infrastructure operations. 
• Develop reporting and tracking mechanisms to support process performance and operational visibility.  
• Collaborate with Infrastructure Managers, Technical Leads, Engineers, and stakeholders across the organization.  
• Establish and improve service ownership, accountability, and lifecycle management practices across Infrastructure Core services while facilitating cross-team alignment on governance and operational responsibilities. 
• Support audit, compliance, and governance initiatives by maintaining effective processes, controls, and documentation.