IT Tech Support Technician

ESSENTIAL DUTIES AND RESPONSIBILTIES: 

• Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures. 

• Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures. 

• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures. 

• Install, administer, and troubleshoot computers, laptops and any hardware as requested by management. 

• Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times. 

• Respond to user calls and troubleshoots, and to diagnose and resolve software problems. 

• Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems. 

• Provide a day-to-day technical support such as consultations and provision of services for users. 

• Make and save reports of any related documentation. 

• Eager to learn and participate with new applications, software, and networking stocktaking. 

• Prepare necessary technical report when requested by the management. 

• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements. 

• Execute duties in accordance with the standard IT service operating procedures. 

• Perform any additional duties as instructed by management.