Risk Desk Manager

Your influential mission. You will...  

• Lead the day-to-day delivery of Risk Operations in Brazil, ensuring high service standards, operational efficiency, and strong execution across all areas of responsibility.
• Serve as the main Risk Operations representative for Brazil, building trusted relationships with stakeholders, partners, and client teams.
• Work closely with partners, Team Leaders, SMEs, and Analysts to drive performance, accountability, and continuous improvement.
• Drive operational readiness and support strategic initiatives.
• Support workforce planning and operational scaling efforts, ensuring the operation remains prepared for changing business demands.
• Identify opportunities to improve processes, increase efficiencies, and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
• Partner closely with Compliance, Product, Data, and Customer Operations teams to deliver practical and effective risk solutions.
• Use data, trends, and performance metrics to identify opportunities, resolve issues proactively, and continuously improve quality and operational outcomes.
• Oversee the implementation and ongoing enhancement of risk controls, procedures, and operational frameworks.
• Act as a key point of escalation for complex investigations, high-risk cases, and operational challenges, ensuring clear decision-making and stakeholder alignment.
• Support the rollout of new tools, technologies, and automation initiatives, helping the operation adapt and evolve as the business grows.
• Ensure operational documentation, knowledge resources, and training materials remain accurate, accessible, and fit for purpose.
• Contribute to hiring, onboarding, succession planning, and talent development initiatives to support the long-term success of the operation.
• Champion change and continuous improvement, helping teams successfully adapt to new processes, requirements, and ways of working.
• Foster a culture of ownership, collaboration, and customer-focused risk management across the organization.