Risk Desk Manager
Playtech — Sao Paulo, Brazil
Your influential mission. You will...
- Lead the day-to-day delivery of Risk Operations in Brazil, ensuring high service standards, operational efficiency, and strong execution across all areas of responsibility.
- Serve as the main Risk Operations representative for Brazil, building trusted relationships with stakeholders, partners, and client teams.
- Work closely with partners, Team Leaders, SMEs, and Analysts to drive performance, accountability, and continuous improvement.
- Drive operational readiness and support strategic initiatives.
- Support workforce planning and operational scaling efforts, ensuring the operation remains prepared for changing business demands.
- Identify opportunities to improve processes, increase efficiencies, and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
- Partner closely with Compliance, Product, Data, and Customer Operations teams to deliver practical and effective risk solutions.
- Use data, trends, and performance metrics to identify opportunities, resolve issues proactively, and continuously improve quality and operational outcomes.
- Oversee the implementation and ongoing enhancement of risk controls, procedures, and operational frameworks.
- Act as a key point of escalation for complex investigations, high-risk cases, and operational challenges, ensuring clear decision-making and stakeholder alignment.
- Support the rollout of new tools, technologies, and automation initiatives, helping the operation adapt and evolve as the business grows.
- Ensure operational documentation, knowledge resources, and training materials remain accurate, accessible, and fit for purpose.
- Contribute to hiring, onboarding, succession planning, and talent development initiatives to support the long-term success of the operation.
- Champion change and continuous improvement, helping teams successfully adapt to new processes, requirements, and ways of working.
- Foster a culture of ownership, collaboration, and customer-focused risk management across the organization.