Risk Subject Matter Expert

Playtech — Sao Paulo, Brazil

Playtech Managed Services is looking for a responsible Risk Subject Matter Expert to join our team at Playtech's new Brazilian Playtech Managed (PTMS) Services in São Paulo – SP. If you have strong decision-making and strategic thinking skills, we want to hear from you! 

OBS: Please, send your resume in English.

Your influential mission. You will... 

• Act as the Risk Operations SME for complex, high-risk, and sensitive cases.
• Serve as the primary escalation point, providing consistent risk-based decisions.
• Support the Risk Desk Manager in driving operational excellence and quality standards.
• Review and enhance risk policies, procedures, and operational frameworks.
• Analyze emerging risks, customer activity, and operational trends to provide recommendations.
• Identify opportunities for process improvements, automation, and efficiency gains.
• Mentor analysts and team leaders through coaching and knowledge-sharing initiatives.
• Collaborate with Compliance, Product, Payments, Data, and Customer Operations teams.
• Maintain accurate documentation, guidance materials, and knowledge resources.
• Support training, onboarding, and continuous development programs within Risk.
• Promote a culture of quality, ownership, critical thinking, and customer-focused risk management.
• Produce and analyze risk reports, identifying trends and opportunities for improvement.