Support Engineer

Playtech — Sofia, Bulgaria

Ready to level up your career?

Playtech Managed Services division is looking for a motivated Support Engineer with strong analytical thinking, excellent communication skills, and the ability to thrive in a fast‑paced technical environment.

Your influential mission. You will…

• Perform frontline support, acting as the first point of contact for client‑raised bugs and requests, ensuring the ticket queue is managed efficiently and issues are handled quickly and appropriately
• Own support tickets through their entire lifecycle, driving each one to a clear and timely conclusion
• Investigate technical issues by reviewing logs, analysing behaviour, and diving into code when necessary
• Communicate directly with customers within support tickets, providing clear, accurate, and empathetic updates
• Coordinate with feed providers when issues originate outside the platform
• Create scripts and tools to streamline access to relevant data and improve troubleshooting efficiency
• Collaborate with development teams to triage, prioritise, and escalate issues appropriately
• Work with Account Managers to route non‑bug requests, such as new feature ideas, to the correct internal teams
• Manage multiple tickets simultaneously while maintaining high quality and responsiveness