Trainer Swing Shift (3PM - 11PM)

Essential Duties and Responsibilities

• Adhere to Pennsylvania Gaming Control Board requirements and PT Services (Delaware) LLC regulations, policies, and procedures.
• Design and develop training programs based on the needs of the organization and its employees.
• Train new employees by providing practical skills and motivation encompassing proper game procedures, appropriate communication, proper dealing posture, body language, and related company standards.
• Develop training evaluations for new employees and successfully motivate them to acquire knowledge.
• Evaluate new employees' performance until they proceed to independent work and provide feedback regarding their performance.
• Implement and monitor individual and practical training for dealers and shufflers to reduce errors and improve overall job performance.
• Provide professional training to shift managers and maintain a high level of professional knowledge.
• Develop, improve, and maintain training materials to ensure the quality of training follows company standards.
• Lead, supervise, and motivate employees to achieve their objectives and improve performance.
• Inform the Operations Manager of any significant or special circumstances that require attention.
• Cooperate with the Operations Manager and administrative staff regarding employee training.
• Observe and review new employees' training progress.
• Retrain employees as needed to meet company performance standards.
• Organize and create new employees' photos and nicknames.
• Prepare and distribute diplomas to employees who successfully complete training.
• Assist employees with training-related questions.
• Prepare necessary reports and presentations at management's request.
• Perform additional duties as assigned by management.