Surveillance Team Leader

About the role

The Surveillance Team Lead will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. Responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. The role involves creating reports, maintaining logs, and promptly reporting suspicious activities while collaborating with QA teams to enhance system reliability. This position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment.

What you will do

• Incident Verification and Resolution: Analyze and verify studio-reported incidents,

ensuring timely resolution. Prepare assistance reports for potential disciplinary actions or

staff evaluations.

• Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to

detect deviations beyond accepted standards, ensuring the integrity of gameplay. Operate

security systems to monitor and maintain high levels of surveillance.

• Surveillance and Testing: Conduct routine and advanced testing of online gaming

surveillance software, identifying bugs, errors, or defects. Collaborate with QA teams and

developers to ensure system accuracy and functionality.

• Report Creation and Documentation: Develop and maintain comprehensive reports and

logs, documenting activities, incidents, and testing results to ensure transparency and proper

Record keeping.

• Premises and Online Security Monitoring: Perform physical inspections and monitor

online platforms for suspicious activities, reporting violations to management immediately.

Ensure seamless operation of video monitoring consoles and security devices.

• System Performance Monitoring: Regularly verify and validate the performance of online

gaming surveillance systems. Recommend improvements and updates based on performance analysis.

What you bring

• Industry Experience is a plus: At least 2 years as a Team Leader Surveillance Operator in the

iGaming industry or with live products or a similar experience more related to fraud or risk.

• Technical Proficiency: Ability to operate and maintain surveillance software tools,

including video monitor consoles and security devices.

• Analytical Skills: Strong skills to perform detailed analysis of roulette wheels and online

gaming activities, identifying deviations and suspicious activity.

• Communication and Reporting: Fluent verbal and written communication skills in

English and Bulgarian. Ability to create accurate reports and maintain logs.

• Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends,

to meet business needs.

• Software Knowledge: Proficiency in Microsoft 365 for reporting, communication, and

document management.

What sets you apart

• Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of

roulette wheels to ensure gaming accuracy.

• Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and

software for improved system performance.

• Language Skills: fluency in an additional language for enhanced communication across

teams and regions.

What we offer

• Structured, hands-on company training built to the highest standard.
• Private medical cover: outpatient & hospital medical care, dental care, and dioptric glasses coverage.
• Public transportation covered for your daily commute.
• MultiSport card: access to gyms, pools, and sports centres - 100% covered.
• Food vouchers: 82 EUR a month for lunch, on us.
• Learning Hub: personalized learning, gamified growth, and endless career development at your fingertips.
• Convenient office location, a few steps from a subway line.

About us

ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.

Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.

From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.

It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.

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