Training Supervisor
Pragmatic Play — Belgrade, Serbia
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company - we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products - we build opportunities, invest in our people, and foster growth at every level.
Role Description: As a Training Supervisor at Arrise, you will be responsible for overseeing and supporting the development of Trainers and the delivery of training programs. In this role, you will ensure training quality, monitor trainer performance, and provide continuous guidance and feedback. You will collaborate with Trainers, Training Specialists, and other departments to align training standards with company objectives and compliance requirements, driving consistent improvement in training effectiveness and team performance.
Responsibilities:
- Strictly follow and implement the training policies and procedures for Live Casino Products
- Coordinate the staff under your supervision
- Actively participate in the performance evaluation process of team members
- Identify and report any irregularities or issues
- Periodically inform superiors about unresolved issues or issues requiring management-level decisions
- Meet monthly KPIs in accordance with internal targets
- Coordinate the preparation and updating of the training manual
- Review and suggest improvements for procedures and work tools, and propose new rules
- Develop and maintain effective communication systems within the team
- Supervise the organization of training programs
- Promote the organization in a positive manner
- Continuously improve professionally
- Maintain the confidentiality of information regarding equipment and the company
- Use existing resources exclusively for the company’s interests
- Ensure compliance with legislative measures, working procedures, and internal regulations
- Collaborate with designated health and safety personnel to prevent accidents and professional diseases
- Inform line managers about any deficiencies or events observed
Candidate Requirements:
- Completed probation period in the Training Department
- No disciplinary records in the past
- KPIs successfully achieved over the last five months
- Demonstrated ability to collaborate effectively with other teams and departments
- Strong organizational and problem-solving skills
- Consistent ownership of tasks and deadlines
- Solid knowledge of Training Department processes, procedures, and daily operations
- Ability to coordinate team activities, provide guidance, and support operational execution
- Strong communication, accountability, and decision-making skills
- High attention to detail and commitment to maintaining quality and consistency in training delivery
- Proven consistency in attendance, dependability, and day-to-day performance
What we offer in exchange:
- Competitive salary.
- Special referral campaigns up to €2.000,00 NET referral bonus.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in an online casino.
Ready to Elevate Your Career? Join ARRISE Today!