Specialist Travel Support (12 months Fixed Term Contract)

As Travel Specialist Support, you will be responsible for overseeing the company's global travel programme, ensuring a seamless travel experience for employees while maintaining compliance, cost efficiency, and service excellence. Reporting to the Senior Travel Partner, you will act as the primary point of contact for all travel-related matters and work closely with internal stakeholders, suppliers, and finance teams to support business objectives.

• Contract: 12-month fixed-term contract
• Working hours: Part-time, 28 hours per week

THE CHALLENGE:

• Act as first point of contact for all traveller enquiries providing guidance and support.
• Monitor and manage travel-related requests on a daily basis ensuring a timely and effective resolution.
• Global Administrator for the company's travel management platform, Perk (formerly TravelPerk).
• Manage traveller profile creation and maintenance through ServiceNow requests.
• Coordinate and support travel arrangements for group meetings, events, and business gatherings.
• Manage and assist with travel insurance claims and related documentation.
• Develop and maintain strong relationships with hotels, airlines, and car rental providers globally to negotiate preferred rates and ensure these are accurately loaded into Perk.
• Maintain and communicate travel policies, procedures, and traveller guidance materials.
• Partner with Finance and project teams to support travel-related initiatives and business requirements.
• Produce regular reporting and analysis from Perk, providing insights to Finance teams, event sponsors and key stakeholders.
• Partner with People Operations Team to support cross-functional collaboration, participate on projects or ad-hoc initiatives.
• Support Internal Audit by providing travel data, reporting, and compliance-related information as required.
• Identify opportunities to improve travel processes, traveller experience, and programme efficiency.

YOUR PROFILE:

• Proven experience within corporate travel management, either in-house or with a travel management company (TMC).
• Strong understanding of the business travel industry, travel operations, and supplier management.
• Fluent in English, with excellent verbal and written communication skills.
• Advanced Excel skills, with the ability to analyse large datasets and create meaningful reports.
• Experience using TravelPerk or a similar corporate travel booking and management platform.
• Ability to effectively manage multiple priorities to meet deadlines.
• Confident working independently, exercising sound judgement and decision-making.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Resilient under pressure, with the ability to remain calm and effective during periods of high demand.
• Flexible, adaptable, and proactive, with a willingness to support additional projects and responsibilities as required.
• Collaborative team player with excellent stakeholder management skills across all levels of the organisation.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding. 
• Flexibility to manage your workday and tasks with autonomy. 
• A balance of structure and autonomy to tackle your daily tasks. 
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 
• Global Employee Assistance Programme. 
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). 
• Online training videos. 
• Flexible working hours.

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.

OUR RECRUITMENT PROCESS: 

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 
• Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit. 
• Final Steps: Receive feedback and, if successful, an offer!